Europe Party Store Refund Policy — short answer: You have a minimum 14‑day right to cancel most online purchases (the EU “cooling‑off” period); refunds are issued promptly after we receive returned goods or proof of return, and faulty items are covered by EU consumer remedies.

Key considerations before returning

  • Cooling‑off period: For most distance purchases you may cancel within 14 days from delivery without giving a reason.

  • Faulty or non‑conforming goods: Separate legal remedies apply (repair, replacement, price reduction, or refund) and are not limited to the 14‑day period.

  • Exceptions: Some items (perishables, sealed hygiene products opened by the consumer, custom‑made goods, digital content delivered immediately) may be excluded from the right of withdrawal.

 

How to cancel an order (step‑by‑step)

  1. Notify us: Email store@europepartystore.com or use the returns form on your account within 14 days of delivery.

  2. Return the goods: Ship items back within 14 days of your cancellation notice unless we offer collection. You are responsible for return postage unless we agreed otherwise or the item is faulty.

  3. Condition of goods: Return items unused, in original packaging, and with all accessories and labels. You may handle goods only as necessary to establish their nature and functioning; excessive use may justify a deduction for diminished value.

Refunds and timing

  • Refund method: We refund using the original payment method unless you request otherwise and we agree.

  • Timing: We process refunds within 14 days of receiving the returned goods or of receiving proof that you have sent them back, whichever is earlier.

  • Deductions: We may deduct reasonable costs for diminished value caused by handling beyond what is necessary to inspect the goods. Shipping costs paid by you are refundable only if the return is due to our error or a faulty product.

Faulty, damaged or incorrect items

  • Report immediately: Contact us with photos and order details. We will arrange repair, replacement, or refund in line with EU consumer law and national rules.

  • Costs: If the item is faulty, we cover return postage and any reasonable costs related to remedying the defect.

Exchanges, store credit and partial refunds

  • Exchanges: Available where stock permits; request an exchange when you submit your return.

  • Store credit: May be offered at our discretion; we will clearly state expiry and terms.

  • Partial refunds: May apply for missing parts, damage caused by the buyer, or partial cancellations.

How we handle disputes and complaints

  • Contact us first at store@europepartystore.com; we aim to resolve issues within 14 days.

  • External remedies: You may lodge a complaint with your national consumer protection authority or use the EU Online Dispute Resolution platform; these routes are available in addition to our internal process.

Data and refunds

We process only the personal data necessary to handle returns and refunds and retain records as required by law. For questions about data use contact store@europepartystore.com.

Important: This policy summarizes your statutory rights and our standard commercial practice. For full legal detail on the EU right of withdrawal and consumer remedies see official guidance and practical summaries for businesses.